FAQs

Q. How do I inform you of an accident/ make a claim on my policy?

A. Report your accident/ Claim immediately to Crusader Assistance on 0844 543 8065.

Q. How do I make changes to my policy?

A. Call our friendly customer services team on 0333 400 1061.

Q. Can I protect my no claims bonus during my policy?

A. No. You can only protect your no claims bonus at the start of your policy or on the renewal date. Please note to protect your no claims bonus you must have earn’t at least 5 years no claims bonus.

Q. What documents show I am covered?

A. Your certificate of insurance is proof of cover.

Q. Can I use my renewal notice as proof of no claims bonus?

A. Yes, a renewal notice is proof of no claims bonus or alternatively we will accept a confirmation of no claims bonus letter from your previous Insurer.

Q. I have Comprehensive cover, do I get driving other cars automatically?

A. No. The driving other cars benefit is applicable to specific policies only. Please check your certificate of insurance for confirmation or alternatively please contact our customer services team on 0333 400 1061.

Q. Do I have EU (European Union) cover?

A. If this cover is included in your policy, you can locate the information in your policy booklet, alternatively you can call our customer services team on 0333 400 1061.

Q. I have misplaced my documents, how to I get duplicates?

A. You can contact us by emailing customerservices@udrivecover.com or by calling our customer services team on 0333 400 1061, quoting your reference number for any duplicate documents required.

Q. Can I change my payment dates?

A. You will be supplied with a payment date, if the date is not suitable to you it can be changed by visiting Close Premium Finance website www.closepf.com.

Terms and conditions apply.

Q. Do I need my insurance certificate to tax my vehicle?

A. No, please check your tax reminder form for what documents are required. Did you know that you are able to tax your vehicle online as long as you have valid insurance and MOT.

Q. How long does it take to process my refund?

A. We will endeavour to process your refund within 14 working days, please note in some instances this may take up to 30 days.

Q. Who is my finance provider.

A. We have selected Close premium finance as your provider, if you wish to learn more about them please visit their website at www.closepf.com.

Q. How do I cancel my policy?

A. If you are looking to cancel your policy please call our customer services team on 0333 400 1061 who may be able to help find an alternative solution. Please note some Insurers may require confirmation in writing, you will also need to return your certificate of insurance.

Q. My licence is in my old address, will you accept it?

A. No. Your licence needs to match the address you live at. Failure to do so could result in up to a £1000.00 fine. Did you know changing your address with the DVLA is now free of charge, this can be updated over the phone or via the DVLA website.