Fair Privacy Notice
U Drive Cover Ltd
Last updated: 1 October 2025
1. Who We Are
U Drive Cover Ltd is a motor insurance broker and intermediary in the United Kingdom. We arrange motor insurance products and provide related services to customers.
Company number (England & Wales): 08673216
Registered office: Pilgrim House, Oxford Place, Plymouth, PL1 5AJ
Trading / operational address: Grosvenor House, 4‑7 Station Road, Sunbury‑On‑Thames, Middlesex, TW16 6SB
Regulated by the FCA. FCA registration number: 615682
In respect of your personal data, we act as a Data Controller: we decide why and how your personal information is processed.
2. Contact Details for Data Protection Purposes
Data Protection / Privacy Contact
U Drive Cover Ltd
ICO Registration Number: ZA038014
Grosvenor House, 4‑7 Station Road, Sunbury‑On‑Thames, Middlesex, TW16 6SB
Phone: 0333 400 1060
Email: [email protected]
Complaints: You have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.
Helpline: 0303 123 1113 | Website: ico.org.uk
3. What Information We Collect
We collect and process various types of personal data to provide our services, including:
– Identity & contact data (name, date of birth, address, email, phone)
– Driver & licence data (licence number, status, history, convictions)
– Vehicle & usage data (registration, make, model, ownership)
– Insurance & claims history (previous insurers, claims, no‑claims discount)
– Financial & payment data (bank or card details, payment history)
– Special category / sensitive data (health, motoring offences – only when necessary)
4. How We Collect Your Information
We obtain personal data directly from you, from insurers and underwriters, comparison sites, anti‑fraud and credit agencies, and public databases such as DVLA or the Motor Insurance Database.
5. How We Use Your Information & Legal Bases
We process your data to:
– Provide quotations, arrange and administer insurance policies (Contract)
– Handle claims, renewals, and cancellations (Contract / Legal obligation)
– Conduct identity, credit, and fraud checks (Legitimate interests / Legal obligation)
– Meet regulatory and tax requirements (Legal obligation)
– Send marketing communications where consent is given (Consent)
6. Who We May Share Your Information With
We may share your data with:
– Insurers, underwriters, and reinsurers
– Claims handlers and loss adjusters
– Credit and fraud prevention agencies
– Regulatory authorities and law enforcement (as required)
– IT and service providers acting under our instruction
We do not sell personal data to third parties.
7. International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place.
8. Data Retention
We retain data for as long as needed to meet legal, regulatory, and business obligations. Typically, insurance data is kept for up to 7 years after the policy ends or claims are settled.
9. Your Rights
Under UK GDPR, you have rights to:
– Access, rectify, or erase your data
– Restrict or object to processing
– Data portability
– Withdraw consent (where processing is based on consent)
To exercise these rights, contact us using the details above.
10. Marketing Communications
We may contact you about related products or services if you consent or are an existing customer. You can opt out anytime via email or unsubscribe links.
11. Security Measures
We use encryption, secure servers, firewalls, access controls, and training to protect personal data from unauthorised access or loss.
12. Changes to This Notice
We may update this Notice from time to time. The most recent version will always be available on our website.
13. Complaints
If you are unhappy with how we handle your data, please contact us first. You may also complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113
