Privacy Policy

Privacy Notice (also known as “Fair Processing Notice”)


Data Controller:

U Drive Cover Ltd

Contact for queries:

0333 400 1060


U Drive Cover Ltd.

Grosvenor House,

4/7 Station Road,


TW16 6SB

What type of personal information do we need and what we share?

We may need personal details which might include details of members of your family, lifestyle, finances, business or education.

We will only collect what is needed and will only keep it for as long as we are required to do in line with our data retention policy.

How do we collect your information?

We may collect it from information you submit to a website, by telephone, face to face or by email. We may receive it from insurers, other insurance brokers, introducers, price comparison sites and firms handling claims. It includes finance providers and firms that process or store our records.

How will we use the information you give us?

Before we manage your application for an insurance policy, checks are done for the purposes of preventing fraud and money laundering and to confirm your identity. These checks require us to process your personal information and any other persons on the policy. We will only use your information if it is needed to manage your policy or help you with a claim. If we pass information to other companies, it will only be for that purpose.

These companies will be Insurers, other insurance brokers, price comparison sites, fraud prevention agencies and companies handling claims. It includes finance providers and companies that process or manage our records. When we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your permission and you will be able to remove your permission easily at any time.

When we and fraud prevention agencies process your personal data, we do so as we have a legitimate interest in preventing fraud and money laundering, and to confirm identity in order to protect our business and insurers to comply with laws that apply to us. This processing is also a contractual requirement of the service you will be provided. We, and fraud prevention agencies, may also aid law enforcement agencies to access and use your personal data to detect, investigate and prevent fraud or crime.

Fraud prevention agencies can hold your personal data for different amounts of time, and if you are considered to pose a fraud or

money laundering risk, your data can be held for up to 6 years. If we or a fraud prevention agency determine that you pose a fraud or money laundering risk, your policy could be refused, cancelled or voided. A record of any fraud or money laundering risk will be kept by the fraud prevention agencies and may result in others refusing to provide you services, financing or employment. If you have any questions, please contact us on the details above.

What other types of information do we need?

Under certain cases we may also need to collect information about Race or Origin, Gender, Religion, Health, Politics, Genetics, Trade Union Membership, Sex or Sexual Orientation. We might also need details of criminal convictions. We will only collect what is needed and protect it with appropriate security measures.

Data Transfers

If we have to transfer information to a third country outside the EU, we will only do so if a similar level of protection applies. If we need to collect information, which is by nature sensitive, we will only do so if it is in the public’s interest – for example to fight crime, prevent fraud or to make sure insurance is available.

What are my legal rights and how to request my information?

You have the right to complain to the Information Commissioner at, Tel 0303 123 1113.

If you want to ask for a copy of information held by U Drive Cover ltd or any of our fraud prevention and data verification partners please fill in the following form. Please note that our partners have various timescales on responding to your request. This may include the right to transfer information to other providers.

You have the right to ask us to correct information. You have the right to ask us to delete your information or stop using it, unless it is needed for us to keep it for insurance or financial purposes as set out in our document retention policy. You may have the right to object if decisions about you are made solely by a computer.

Last Reviewed June 2023 V4